At Manolo Blahnik Store, we combine exquisite craftsmanship with exceptional service. Our shipping and returns policies reflect the same dedication to quality that goes into every pair of shoes we create.

Shipping Information

We deliver worldwide (excluding Asia and select remote areas) with two convenient shipping options:

Standard Shipping: $12.95 via DHL or FedEx

  • Order processing: 1-2 business days
  • Delivery time: 10-15 days after dispatch

Free Shipping: Available for orders over $50 via EMS

  • Order processing: 1-2 business days
  • Delivery time: 15-25 days after dispatch

Returns & Exchanges

We accept returns and exchanges within 15 days of delivery. To be eligible:

  • Items must be unworn and in original condition
  • Original packaging and tags must be intact
  • Include a copy of your order confirmation

Important Note: For hygiene reasons, slippers marked as “final sale” cannot be returned or exchanged. All other categories (Bridal shoes, Flats, Heels, Sandals, Sneakers) are eligible.

Return Process

  1. Initiate your return: Email our Style Consultants at [email protected] using the provided template below.
  2. Receive authorization: We’ll respond within 48 hours with a Return Merchandise Authorization (RMA) number and instructions.
  3. Prepare your package: Include the RMA number clearly on the outside of the package.
  4. Ship your return: Send via your preferred carrier to:
    Manolo Blahnik Store
    Returns Department
    4605 Evergreen Lane
    MERIDIAN, US 39305

Exchange Process

Follow the same steps as returns, clearly indicating in your email:

  • The item you wish to exchange
  • Your preferred replacement (style, size, and color)
  • Any price differences will be processed after we receive your return

Refund Information

Once we receive and inspect your return:

  • Processing time: 3-5 business days
  • Refund method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs: Original shipping fees are non-refundable

Note: International refunds may take additional time to appear in your account, depending on your financial institution.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Manolo Blahnik Store Team,

I would like to request a [return/exchange] for my recent purchase:

Order Number: [Insert]
Date of Purchase: [Insert]
Item(s) for Return: [Product Name, Size, Color]
Reason for Return: [Please specify] [For exchanges only:] I would like to exchange for: [Product Name, Size, Color]

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately at [email protected] with photos of the issue. We will arrange for a prepaid return label and expedite your replacement.

For any questions about our shipping or returns policy, our Style Consultants are available to assist you at [email protected].

Walk beautifully,
The Manolo Blahnik Store Team